Refund Policy

Our commitment to transparency and client satisfaction.

Last Updated: June 27, 2026

1. Overview

At GI Ecommerce, we are committed to delivering high-quality e-commerce automation services. We understand that circumstances may arise where a refund is necessary. This Refund Policy outlines the terms and conditions under which refunds may be issued.

2. Service Satisfaction Guarantee

We stand behind the quality of our services. If you are not satisfied with our work within the first 14 days of service commencement, you may request a review of your concerns. Our team will work to address any issues and find a resolution.

3. Refund Eligibility

Eligible for Refund:

  • Services not delivered as described in the service agreement within the agreed timeframe
  • Duplicate payments or billing errors
  • Cancellation within 72 hours of initial payment (before any work has commenced)
  • Service failure directly attributable to GI Ecommerce that cannot be remedied

Not Eligible for Refund:

  • Services that have been fully delivered as per the agreement
  • Dissatisfaction with sales or revenue results (as we do not guarantee specific financial outcomes)
  • Account suspensions caused by client actions or pre-existing policy violations
  • Changes in personal circumstances or business decisions unrelated to our service quality
  • Third-party platform fees, advertising costs, or inventory purchases
  • Services cancelled after work has substantially commenced (beyond 72 hours)

4. Refund Process

To request a refund:

  1. Submit a Request: Email info@giecommerce.com with "Refund Request" in the subject line
  2. Provide Details: Include your name, service package, payment date, and reason for the refund request
  3. Review Period: Our team will review your request within 5 business days
  4. Resolution: You will receive a written response with the outcome and next steps
  5. Processing: Approved refunds are processed within 7-10 business days

5. Partial Refunds

In cases where services have been partially delivered, a partial refund may be issued proportional to the undelivered services. The refund amount will be calculated based on:

  • Percentage of work completed at the time of cancellation
  • Resources and time already invested in the project
  • Any third-party costs incurred on behalf of the client

6. Setup Fees

Initial setup fees cover the cost of account creation, platform integration, and initial configuration. Setup fees are non-refundable once work has begun unless the service is cancelled within the 72-hour cancellation window.

7. Recurring Subscription Fees

Monthly management fees are billed in advance. If you cancel mid-cycle:

  • Services will continue until the end of the current billing period
  • No refund will be issued for the remaining days of the current billing period
  • No further charges will be applied after the current period ends

8. Refund Method

Approved refunds will be returned to the original payment method. Processing times may vary depending on your financial institution:

  • Credit/Debit Cards: 5-10 business days
  • Bank Transfers: 7-14 business days
  • PayPal: 3-5 business days

9. Dispute Resolution

If you disagree with a refund decision, you may escalate the matter by requesting a review from our management team. We are committed to finding fair and reasonable resolutions for all disputes.

10. Changes to This Policy

GI Ecommerce reserves the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website. The policy in effect at the time of your purchase will apply to that transaction.

11. Contact Us

For refund requests or questions about this policy:

  • Email: info@giecommerce.com
  • Phone: +1 (732) 226-7006
  • Address: 9171 Wilshire Blvd, Ste 500, Beverly Hills, CA 90210